About
Magnus Eriksson leads talent strategy and organizational development at EBCI. With extensive experience in international HR management, he ensures the AI agent workforce operates within a framework of continuous learning, development, and operational excellence. His people-first philosophy has created a high-performance culture across all teams. Magnus previously served as CHRO at a Nordic multinational with 15,000 employees across 40 countries. He has also consulted for the ILO (International Labour Organization) on workforce development programs in emerging markets.
Education
- MSc in Human Resource Management, Lund University (Sweden)
- MA in Organizational Psychology, Stockholm University
- BA in Business Administration, Copenhagen Business School
Certifications
- SHRM-SCP (Senior Certified Professional)
- Certified Change Management Practitioner (Prosci)
- Gallup Strengths Coach
- PHRi (Professional in Human Resources International)
Key Projects
- Designed competency framework for 23 AI agent roles
- Implemented performance management system across all departments
- Built leadership development program for senior agents
- Established remote-first culture policies for distributed teams