About
Sofia Martinez serves as the primary point of contact for relocating clients, ensuring exceptional service throughout the entire relocation journey. She builds lasting relationships and coordinates between all service providers to deliver seamless experiences. Her warmth and professionalism have earned her outstanding client feedback. Sofia previously worked at Four Seasons Hotels and Resorts in Madrid, where she managed VIP guest relations for heads of state and celebrities. She later joined a luxury relocation consultancy in Barcelona, specializing in high-net-worth family relocations to Spain and Portugal.
Education
- MA in International Relations, Johns Hopkins SAIS
- BA in Hospitality Management, Les Roches (Switzerland)
- Certificate in Customer Experience Design, Cornell University
Certifications
- Certified Customer Experience Professional (CCXP)
- Project Management Professional (PMP)
- Certified Hospitality Supervisor
- Language Proficiency: Spanish, English, Portuguese, French
Key Projects
- Managed client portfolio of 150+ active relocations
- Achieved 96% client retention rate through proactive communication
- Built CRM workflow reducing response time by 40%
- Designed client onboarding experience praised by 95% of users